21energy Support – Bitcoin Heater & Miner Help

Everything you need to get the most out of your 21energy products — in one place.

Whether you have questions about shipping, Bitcoin mining earnings, device performance, safety, or warranty, our support centre covers it all. We've built this resource to give you fast, clear answers so your Bitcoin heater or miner runs exactly as it should.

Can't find what you're looking for? Reach out to our team directly — we're committed to making your experience as smooth as possible.

How can we help?

Pick the channel that fits your question. Most are answered within minutes.

Self-service

Frequently asked questions

Before you reach out, check the FAQ. You'll often find the answer there right away.

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WhatsApp support

Our AI assistant solves most questions instantly on WhatsApp, any time of day.

  • Reply in under 5 minutes
  • Understands your photos
  • Real people on standby
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Contact form

Have something specific? Send us the details and our team gets back to you within 24 hours.

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